Technical Customer Success Manager (USA)

Sweet Security is looking for a Technical Customer Success Manager to build long-term partnerships with our customers and ensure they achieve maximum value from our cloud security platform. In this role, you’ll combine your technical expertise with strong relationship-building skills to drive adoption, retention, and growth. You’ll serve as a trusted advisor to both technical teams and executives, guiding customers through onboarding, implementation, and ongoing success.

If you’re passionate about cloud security, love working directly with customers to solve complex challenges, and thrive in a fast-paced startup environment, this is your opportunity to make a real impact at Sweet Security.

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• 5+ years of experience in roles like Technical Customer Success Manager, Customer Success Engineer, or Technical Account Manager.
• Expertise in cybersecurity, especially in cloud-focused areas like CDR, CNAPP, runtime security, and cloud posture management.
• Strong technical knowledge of Kubernetes, ECS, Fargate, and other cloud services.
• Exceptional problem-solving skills with a hands-on approach to tackling technical challenges.
• Willingness to travel for customer engagements as needed.
• Dynamic, self-starter attitude, thriving in a fast-moving, startup environment.
• Excellent communication and interpersonal skills to connect with customers and internal teams.

• Build strong, trusted relationships with stakeholders at all levels, from technical practitioners to executives, to drive adoption, retention, and satisfaction.
• Take ownership of renewal and expansion processes, working closely with customers to ensure successful renewals and identify growth opportunities.
• Advocate for customer needs within Product, Engineering, and Support teams to influence product development and ensure alignment with customer goals.
• Lead onboarding, implementation, and training to ensure customers gain maximum value from Sweet Security’s platform.
• Proactively monitor account health, address potential risks, and maintain high renewal rates through proactive engagement.
• Identify and resolve technical challenges, managing escalations efficiently with internal team support.
• Collaborate with customers to develop Success Plans with clear goals and key performance metrics, ensuring consistent progress and measurable outcomes.