Technical Customer Success Manager

Sweet Security is looking for a Technical Customer Success Manager to lead customer relationships and ensure long-term success with our cloud security platform. In this role, you’ll combine deep technical expertise with strong relationship-building skills to guide customers from onboarding through adoption, expansion, and renewal. You’ll act as a trusted advisor to both technical teams and executives, helping them maximize value from our solutions while driving retention and growth.

If you’re passionate about cloud security, enjoy solving complex technical challenges, and thrive in a dynamic, fast-paced environment, this is an opportunity to make a meaningful impact at one of Israel’s most exciting cybersecurity start-ups.

• 5+ years of experience in roles such as Technical Customer Success Manager, Customer Success Engineer, or Technical Account Manager.
• Expertise in cybersecurity, especially in cloud-focused areas like CDR, CNAPP, runtime security, and cloud posture management.
• Strong technical knowledge of Kubernetes, ECS, Fargate, and other cloud services.
• Exceptional problem-solving skills with a hands-on approach to technical challenges.
• Willingness to travel for customer engagements as needed.
• Dynamic, self-starter attitude, thriving in a fast-moving startup environment.
• Excellent communication and interpersonal skills to connect with customers and internal teams.

• Build strong, trusted relationships with stakeholders at all levels, from technical practitioners to executives, to drive adoption, retention, and satisfaction.
• Take ownership of renewal and expansion processes, ensuring successful renewals and identifying growth opportunities.
• Advocate for customer needs within Product, Engineering, and Support teams to influence product development and ensure alignment with customer goals.
• Lead onboarding, implementation, and training to ensure customers gain maximum value from Sweet Security’s platform.
• Proactively monitor account health, address potential risks, and maintain high renewal rates through proactive engagement.
• Identify and resolve technical challenges, managing escalations efficiently with internal team support.
• Collaborate with customers to develop Success Plans with clear goals and performance metrics, ensuring consistent progress and measurable outcomes.